Appointments

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We run an appointment system for all doctors, nurses and healthcare assistants.  You can make an appointment in person, by telephone either by speaking with a member of staff or following the telephone instructions.  Appointments can be made via the online service.  We work very hard to ensure that patients see the most appropriate member of the team for their needs.

You do NOT always need to see a doctor.  There are other members in the team who can help.  Remember an appointment is for one person, and to discuss one problem only.  If a patient wishes to discuss more problems the patient should request an extended time slot.

Please note that we now use text messaging to remind patients of their appointments.

If you wish to opt out of receiving text messages please contact reception.

Online Services

This service is available via SystmOneline, 24 hours a day, 365 days a year and enables patients to:-

  • Book and cancel appointments, view past appointments and future appointments
  • Request repeat medication
  • View own medication

Patients need to register for this service and this can only be completed at the surgery and not via the telephone as we are required to identify the patient for Data Protection purposes.  Photographic evidence such as a passport or driving licence is accepted and once identification is completed the patient will be issued with written instructions and a password which they can later amend to their own.  Reminders of passwords can be re-issued direct to the patient.

Automated Telephone Booking Appointments

Patients may wish to book, check or cancel appointments via the automated telephone booking system and the instructions for this are at the end of the recorded telephone message or by pressing 1 on the telephone keypad.  Patients can access this facility when the surgery is closed and need to enter their date of birth in 6 digits and the telephone number we hold on the patient’s record. This is for appointments with doctors only.  Appointments with other nursing staff have to be made by telephone only to ensure patients booked into the correct clinic.

Pre-Bookable Appointments with Any Doctor

Routine appointments are available to book up to one month in advance. Surgeries have extended openings on Mondays until 8pm, please see normal surgery opening hours.

We aim to give you the appointment you request, and for you to be seen on time.  We aim to see you immediately if you require urgent medical attention.

An appointment system is offered for non-urgent cases.

Please contact the surgery between 8.00am and 6pm at Thurnscoe or 8am to 6.30pm at Goldthorpe and Great Houghton, either in person or by telephone to make an appointment.

If you need to speak to the doctor or nurse during surgery hours, please contact the receptionist. The Doctor/Nurse will ring you back at their earliest their convenience.

Training Practice

We are a GP training practice and regularly support medical students who are training to be doctors and nurse students wanting to work in general practice.

The receptionist will be able to tell you when a surgery is being jointly run (with a GP plus medical student), the patient will be asked if the student is permitted to remain during the doctor’s consultation.   The practice would like to thank all those patients who help us with the continuing education of future doctors.

Did Not Attend (DNA)

As soon as you are aware you cannot attend the surgery for your appointment, you should notify reception to cancel or re-arrange the appointment.  This allows the practice to use the appointment for another patient.

The practice has a policy for patients who repeatedly fail to attend their appointments.  A patient may be removed from the practice list.

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