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To request an urgent appointment for today or tomorrow (Monday to Friday):
When you get in touch, we’ll ask what you need help with. You do NOT always need to see a doctor. There are other members in the team who can help.
To request a routine appointment in the next 7 days:
However you choose to contact us, we may offer you a consultation:
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Remember an appointment is for one person, and to discuss one problem only. If a patient wishes to discuss more problems the patient should request an extended time slot.
We are a GP training practice and regularly support medical students who are training to be doctors and nurse students wanting to work in general practice.
The receptionist will be able to tell you when a surgery is being jointly run (with a GP plus medical student), the patient will be asked if the student is permitted to remain during the doctor’s consultation. The practice would like to thank all those patients who help us with the continuing education of future doctors.
If you cannot attend your appointment for any reason, please let us know as soon as possible, giving at least 24 hours notice when possible. We can then offer the appointment to someone else who may need to be urgently treated.
To cancel your appointment:
The practice has a Did Not Attend (DNA) Policy for patients who repeatedly fail to attend their appointments. A patient may be removed from the practice list for persistently not attending their appointments as this is wasting valuable clinical time.
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
Requests for visits must be made before 10am and at the latest 11am.
Visiting will normally take place after morning surgery. Please only request home visits if you are incapable of attending the surgery. Whenever possible, try and come into the surgery as facilities at the surgery are better for examination and treatment. It helps us judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked. All information is confidential. The doctor may telephone prior to, or instead of, visiting. Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day. Ring the surgery early if you wish for a routine call if you are housebound.
Please note that you may also be visited by a GP from the Barnsley Healthcare Federation's home visiting service as the practice can refer patient's meeting their criteria to this service. They will visit within 8 hours following approval of a visit.
Children
Sick children will always be seen as soon as possible if brought into the surgery. It is not appropriate to consider children for a visit as it is generally felt that if a child is so ill then they should be in hospital.
Our home visiting policy
Our home visiting policy is based on the Royal College of General Practitioners (RCGP) Guidelines. You cannot insist that a GP visits you at home.
